At CleanHive, we are committed to protecting your privacy and
ensuring complete transparency in how your personal information is collected, used, and
safeguarded. Your trust is extremely important to us, and we strive to maintain the highest
standards of privacy and data protection in every interaction. This Privacy Policy outlines
the types of personal data we collect, how we use it, and the measures we take to keep it
safe. It applies to all users and visitors of our website www.cleanhive.in, and covers every
service provided by CleanHive Laundry Services LLP, whether accessed online or offline.
1. Information We Collect
When you use our website, we collect information and data that may be personal and subject
to change by you from time to time. This information collection process is designed to offer
you a smooth, personalized, secure, and customized experience based on your preferences and
service needs. Our website is structured to allow you to browse freely without necessarily
disclosing any personal information.
However, once you voluntarily provide your personal details, you are no longer anonymous to
us. Our intention is to collect only the information essential for delivering efficient and
seamless services. You always have the option to withhold specific information by not using
a particular service or feature on the website.
To enhance the service experience, we may track your behaviour and purchase patterns
online. This includes collecting data related to your demographics, interests, and
interactions with our platform. Such insights help us serve you better. The types of
information we collect may include the URL you just came from (whether on our website or
elsewhere), the URL you visit next, browser type, and your IP address.
We utilize data collection technologies such as "cookies" on various pages of our site to
analyze web traffic, measure promotional effectiveness, and enhance site security. Cookies
are small files stored on your hard drive that help us deliver services more effectively.
Some features on our website are accessible only through cookies.
Cookies also allow you to enter your password less frequently during sessions and help
tailor information according to your interests. Most cookies are "session cookies" and are
deleted at the end of your session. You can refuse our cookies via browser settings, though
this may impact your ability to use certain site features.
You may also come across cookies or similar tracking mechanisms from third-party vendors on
some pages. We do not govern the use of cookies by these third parties.
When you make a purchase or engage in a transaction through our platform, we collect
related details such as billing address, card number, expiration date, and other relevant
payment instrument data.
If you choose to post on our forums, chat features, or leave feedback, we retain that data
to resolve disputes, provide customer support, and handle problems as required by law.
Similarly, if you send us personal messages or correspondence, or if others send us messages
about your activities, we may store that information for service and legal purposes.
We may also collect personally identifiable information (email, name, contact number,
credit/debit card or other payment details) when you set up an account. While you can
explore some parts of our site without registering, certain functions (like placing an
order) may require account setup. We may use your contact information to share offers based
on your past activity and preferences. We collect personal and non-personal data from users
to ensure a seamless experience. This includes:
Personal Information: Name, address, email, phone number, and other
contact details.
Service Usage Data: Order history, preferences, and feedback
Device Data: IP address, browser type, operating system, and location
data.
Tracking Data: Cookies, web beacons, and similar technologies to
understand how users interact with our website.
You may choose not to provide certain information, but this may limit your access to
specific features or services.
2. How We Use Your Information
The information collected is used to:
To process your orders and provide laundry services.
To contact you about order updates, promotions, and service improvements.
To improve our website, services, and customer support.
To comply with legal obligations and protect our rights.
Users may opt out of promotional communications at any time by following the instructions
included in those messages.
3. Cookies and Tracking Technologies
We use cookies and other tracking tools to:
Maintain user sessions
Store preferences
Analyse traffic and usage patterns
Deliver content relevant to your interests
Most browsers accept cookies automatically, but you can disable them in your browser
settings. Note that disabling cookies may affect the functionality of our website.
4. Sharing of Information
We do not sell your personal data. However, we may share your information with:
Service Partners: Third-party vendors for payment processing, delivery
logistics, customer support, etc.
Legal Authorities: When required by law or to enforce our legal rights
Business Transfers: In the event of a merger, acquisition, or sale,
your data may be transferred to the new entity under the same privacy terms
5. Data Security
We employ industry-standard security practices to protect your
information from unauthorized access, misuse, or loss. Sensitive data, like payment details,
is encrypted and stored securely using trusted service providers.
6.External Links
Our website may contain links to external websites. We are not
responsible for the privacy practices or the content of such third-party websites. Please
review their privacy policies before sharing your personal data.
7. Opt-Out Rights
You can opt out of receiving marketing emails, SMS, or WhatsApp
messages from us by contacting our customer support or using the unsubscribe link in
communications. However, you will continue to receive service-related notifications.
8. Policy Changes
This Privacy Policy may be revised periodically. We will update
the effective date and post any changes here. Continued use of our services after changes
have been made indicates your acceptance of those changes.
10. Grievance Officer
In compliance with the Information Technology Act, 2000:
For any questions or concerns regarding this Privacy Policy or your personal data, please
reach out to us through our contact page or email [email protected].
Thank you for choosing CleanHive. Your privacy is our priority.
